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Dental Billing Community

Good faith estimates for dental self-pay patients: what offices must do

The No Surprises Act requires providers — including dental offices — to give uninsured and self-pay patients a good faith estimate for scheduled care.

Who needs one

Under the No Surprises Act, health care providers — dental offices included — must give a good faith estimate to patients who are uninsured or who choose not to use insurance, for services scheduled in advance or on request.

What to include

  • Patient name and date of birth
  • Description of the scheduled service and expected date
  • Itemized list of expected items and services with codes and expected charges
  • Provider and facility details
  • Required disclaimers about the estimate and patient rights

Make estimates part of the workflow

Build estimate creation into scheduling for self-pay patients, store a copy in the record, and update the estimate if the plan changes.

How Dental Billing Community helps

We set up estimate templates and workflows in your PMS so self-pay patients get compliant estimates and fewer surprise bills.

Frequently asked questions

Does this apply to insured patients?

The good faith estimate requirement discussed here applies to uninsured and self-pay patients. Insured patients should still receive pre-treatment estimates as good practice.

Where can patients learn their rights?

CMS publishes patient information on medical bill rights and good faith estimates.

Sources & further reading

  1. CMS — Medical bill rights / good faith estimates

Educational content only — not legal, coding-certification or payer-specific advice. Code sets (CDT, CPT, ICD-10-CM, HCPCS) and payer policies change; always confirm against the current code manual and the patient's plan. CDT is © American Dental Association. CPT is © American Medical Association.